🔐 Setting up two-factor authentication (2FA)
How to setup 2FA for your Komodo account using an authentication app on your phone. It takes about two minutes and you only do it once.
Two-factor authentication (2FA) adds a second check when you log in to Komodo's Counselling Management System. As well as your password, you enter a six-digit code from an app on your phone. It's one more way to keep student information confidential and secure.
What you need
- Your Komodo login details.
- A phone with an authentication app, such as Google Authenticator, Duo Mobile or Authy. You can download one free from your phone's app store.
Set up 2FA
- Go to the Komodo login page at app.komodowellbeing.com/login and log in.
- You'll see a 2FA required page. Click the blue Set up button.
- Open your authentication app and choose the option to add a new account.
- Use your phone to scan the QR code on your computer screen. If you can't scan it, type the code shown below the QR code into your app instead.
- Your app will now show a six-digit code. Type it into the 2FA code box and click Submit.
Logging in with 2FA
- When Komodo asks for a 2FA code, open your authentication app and enter the six-digit code shown.
- You can click the 'Remember this device for 30 days' option to save inputting your 2FA code every time you log back in for a period of 30 days.
Watch the walkthrough
Note: Only the Komodo support team can reset a 2FA code. If you have forgotten or experience an issue with entering your six-digit code, please contact us.
