❌ Platform Outages
Quick checks for errors and outages, and how to report a problem to us.
If Komodo won't load, shows an error or isn't behaving as expected, try these quick checks first.
- Refresh the page, or sign out and back in.
- Try a private or incognito window, or another browser.
- On the Komodo app, update to the latest version. In the meantime, use Komodo in a web browser.
- Ask a colleague whether it works for them. If it does, the problem is probably with your device, account or school network.
Still not working?
Tell us using the Get support form. To help us fix it quickly, include:
- what you were doing and what happened
- any error message, ideally with a screenshot
- when it started
- your device and browser, or app version
- whether other people are affected
Please don't include student names or other personal details. We'll ask if we need them.
